A Mobile App not only will boost your boutique studio's branding but will also increase your studio's income and client retention. Branded apps will empower your customers with the control over physical fitness, all at the palm of their hands.
Zingfit works with Apple on providing you and your studio with this branded app!
Requesting your Mobile App Dashboard
The iOS mobile app dashboard will be fully controllable through your zingfit account.
For current clients that are requesting the mobile app: Please reach out to zingfit support.
For an onboarding studio: Once your onboarding process begins with zingfit, you will first receive an email from our mobile app team through our ticketing platform to notify you that your Mobile App dashboard has been activated. Through this email chain, is how you will communicate with the mobile app team during the development of your app. This email will also contain instructions explaining the next steps and instructions to build your mobile app.
Apple Organization Developer Account
The very first thing you need to do is make sure you have registered for an Apple Developer Account. If you don't have the developer account, please follow the steps below to get setup. An Apple developer account costs an annual fee of $99.
- Go to https://developer.apple.com/enroll/
- Sign in using your Apple ID and Password and follow the steps to enroll.
Make sure you enable the Push Notification option.
It usually takes 2-3 weeks for Apple to approve a new Developer Account. Once it is approved, you'll need to add ZingFit as an admin user. To do this, see the following instructions:Add Zingfit to http://developer.apple.com:
- Go to http://developer.apple.com
- Log into your account via the "Account" tab
- Once logged in, Click on 'People', on the left hand tab. Click to go to the AppStoreConnect to finish the invite.
- Click the blue "+" tab. This indicates to add an invite.
- You will then see a pop up asking for the information for zingfit.
- In the first name field, enter "zing"
- For the last name field, enter "fit"
- For the email address, enter the email address that you entered for your studio in that was in the following format: email@example.com
- Under "Roles" click "admin"
- Under "Developer Resources", click the box to check "Access to certificates, identifiers & profiles.
- Then click "Invite".
Setting up an Android Developer Account:
Setting up your assets in the Mobile App Dashboard:
Once your Apple App request has been accepted, your App will be ready to be added to the Apple App Store. To navigate to your Mobile App Select Admin>Configuration>Mobile App.
This will bring you to the Mobile App Dashboard. Once on the Dashboard, click “New App” to begin building your app. New App can be found at the top right hand corner of the screen.
You will then see the following tabs appear: “Store Info”, “App Settings”, “Publish”.
To begin building your App, navigate to the first tab, “Store Info”, then complete the form. Please see the Store Info article for reference.
Once the Store Info tab form is complete, continue onto “App Settings”, then complete the form. Please see the App Settings article for reference.
Note: The zingfit mobile app is intended to be a self-service product, thus zingfit has put all the tools in place and created documentation for clients to review and easily navigate the mobile app dashboard, without the guidance from the mobile app team.
In the case that a client needs additional assistance navigating the dashboard or adding assets, the zingfit mobile app team is happy to help, however because the app is intended to be self-service, any calls for assistance requested by the client are to be scheduled in advance with the mobile app team, and the time that zingfit spends with the client, will be billable to the client. Rates would be discussed at the time that the call is requested.
Submitting your Assets:
Once all assets have been completed and you are satisfied with the assets, you will then want to click “publish” on the dashboard. This submission sends an alert to the mobile app team that your are ready for us to begin your app build.
Testing and Reviewing your app:
Once your iOS build is completed and accepted by Apple, you will receive an email from Apple to begin testing your app with testflyght. Apple only sends 1 invite (to the email on file) to test. If you would like to have others participate in testing, you can reach out to the mobile app team through your ticket to request. You will need to provide an email address for every individual to participate in testing.
The zingfit mobile app team will send you the APK file link to begin testing the Android/Google Play app.
The testing process allows you to review and test the app to determine if there are any bugs, and if any design changes need to be made. You will want to be sure to thoroughly review & test each app. In the case of needing something fixed after going live, it will take longer to turn around than if you communicate this fix prior to launching the app.
Publishing your Apps:
Once any changes/fixes have been applied (if applicable), Apple will need to review your iOS app. This process may take several days as Apple is very particular regarding apps. Once Apple completes their review, your iOS app is then ready to publish.
Google Android is not as particular as Apple, thus as soon as changes & fixes are applied, we can submit for publication, and this process is relatively quick and usually completed within 48 hours.
Apps do take approximately 1 hour to appear in the App stores, following publication.
Following Publication & Helpful Information:
Changes that you can make to your app, through the admin:
Through the admin, in the mobile dashboard, in the “App Settings” tab, you can make the changes to the fields displayed on this form, at any time and these changes are immediate.
If you need additional changes, please submit the web dev change request form, https://zingfit.com/support-center/web-dev-request/.
Changes may be billable, the development team will advise if charges will apply to your request.
If your studio has multiple locations, you will want to make sure your App Settings are configured correctly. Navigate to Admin > Configuration > Mobile Apps > App Settings. The first item will be the "Locations" menu where you will have to highlight all the locations you want to be accessible in the mobile app.
Submitting the proper images:
If you need to resize your images prior to submission, you can visit the following free site: https://pixlr.com/
The DUNS number:
The DUNS number is generated through Apple. The D-U-N-S Number is used to establish your company’s D&B® file.
If you don't know your DUNS#, use this link for a lookup: https://www.dnb.com/duns-number/lookup.html
If you do not find your DUNS# in here, you will need to request a DUNS# here: https://www.dnb.com/duns-number/get-a-duns.html
DUNS# is required for any iOS development.
If you need additional assistance, please reach out to Apple support directly, as Apple does not permit zingfit to assistance with this number.
App Rejection: Reasons for being denied an App with Apple
- App name has already been taken
- Cursing or inappropriate verbiage
- Inappropriate images
For more reasons, please visit: https://developer.apple.com/app-store/review/rejections/
Issues or questions with your app:
In the case that your experience any issues with the app or have questions following your app publication, please reach out to the support team, via our ticketing platform. https://zingfithelp.zendesk.com/hc/en-us