In the zingFit system, a customer with class packages loses a class credit if she misses a class. It is not necessary to click the No- Show clock icon in the Booker to charge the class credit since a credit is deducted from enrollment. Studio managers need only no-show customers with class packages if they want to take the customer off the bike to free it up for another customer. Since customers with unlimited series have no such consequences, zingFit gives studios the ability to charge for unlimited-series no-shows.
There are two means to assign the No-Show status to unlimited customers
- Have zingFit support set Admin > Configuration > System Setting > No-Show Absentees to "True". This setting will trigger the system to automatically assign a no-show status to any studio customer that is not checked in for a class.
Manually no-show a custom in the Booker.
To set up the system to report no-show fees for unlimited customers, please do the following:
- From the Admin > Scheduling/Retail > Products menu, add one or more products to the 'No Show Fee' retail category. The amount that you enter will be charged to the customer.
- Next, go to Admin > Configuration > System Emails and edit and then activate the No Show Fee email (see the image below and click Yes for "Is Active".
- Go to Admin > Reporting > No Shows - from this report, you can click next to each no-show occurrence to manually charge the fee.
The No Shows report displays each customer no-show with the total number of no-shows for the selected period, along with the Series/Contract used. Studios can select from a list of no-shows fees and then manually charge the credit card on file. There is no grace period for no-shows, so the status and charge are immediate.
NOTE: There is a zingFit system setting that can require that all unlimited Series (not just contracts) require a credit card on file. This setup will enable studios to assign a no-show fee.