zingfit allows the studio to freeze a contract to pause all billing until a specific future date. Freezing a series or contract will prevent that series/contract from being used to book classes within that freeze window. After the freeze ends, clients will be able to book classes again.
Please note: Freezing a contract will change the activation date for that contract moving forward even if the setting 'fixed billing date' is enabled.
Freezing Billing Expectations
In the zingFit system when you freeze a contract, billing stops immediately. Once the contract resumes, the number of days that were frozen will pass, and then billing will resume at a new billing date. (For example - A contract with an original billing date of January 1st is frozen on January 15th for 2 weeks. On February 1st, contract usage will resume and the next billing charge will occur on February 15th. With the example of limited monthly contracts (ie- 10 classes a month), the customer in this example would have from Feb 1-Feb 14th to finish the last of those 10 classes.)
Freezing a contract cannot be done on the last day of the month.
If you freeze a contract that has a fixed billing date the new billing dates will be based on the date that the freeze ends, not the fixed billing date previously set.
How to Freeze a Contract
To apply a contract freeze, Customer Profile Card > Series > Edit series of choice > Toggle Freeze Series to On.
Schedule an upcoming freeze
Scheduling an upcoming freeze in the zingfit system will prevent that series/contract from being used to book classes within that freeze window.
Using the same steps to freeze a contract, pull the customer up in the booker, through the Customer Profile Card>Series>Edit Contract of Choice>Toggle Freeze series to On.
Doing this will prompt a Freeze Start and Freeze End Date. The Start Date must be less than the current expiration/renewal date.
What if the customer is enrolled in a class within that freeze window?
An Error will appear stating which classes are currently booked in the originally desired time frame. The freeze will not be activated until the classes previously enrolled are canceled. Once the classes are canceled in the booker, the contract/series can then be frozen in the series section of the Customer Profile card.
Here is an example of what that error message will look like:
In order to freeze the contract with upcoming bookings, the studio (or customer) will need to cancel all enrollments within the freeze period.
After the upcoming attendance has been canceled, the contractor series can be successfully frozen.
Upon a successful freeze the following message will appear:
When a Contract/Series is actively frozen, the Series/Contract will be highlighted yellow within the Customer Profile Card.
Here is an example of an active Frozen Contract compared to an Active Contract:
The Contract/Series freeze details will appear in the Customer Profile Card (under Series) and all changes with that freeze. Please note, zingfit only displays a history once the freeze window ends. The frozen history will not display future or current freezes.
Here is an example of a frozen history:
What is the difference between freezing a contract and freezing a series?
Because Contracts have re-occurring billing and series is a one time purchase, the main difference is the upcoming billing. You must factor in the pause in automatic billing for finances on contracts compared to series where you don't.
Do class counts roll over the next billing cycle
No- just like a contract cycle, the previous class credits do not roll over upon renewal.